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Where goods fail outside the normal 14 day period, Marine DNA Ltd will accept the product back for warranty repair.
All Marine DNA Ltd products come with a 1 year warranty unless otherwise stated.
Where product is returned to Marine DNA Ltd for repair, typical repair times are 10-14 working days. Under our
discretion, we may choose to repair or replace the defective items. If the item is no longer available or no parts are available, then we reserve the right to exchange the item for an equivalent product.
To return an item for warranty service, please e-mail us with details of the problem as we may be able to remotely diagnose the cause and prevent charges being imposed for a 'no fault found' return. Once we have diagnosed the problem, we will issue you with a Return Merchandise Authorisation (RMA) number which needs to accompany the goods when returning them to Marine DNA Ltd. Please note if goods that are returned for warranty service where no fault is found will be subject to a £50 minimum service charge plus return freight costs.
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